Level 1a – White Belt Certification Quiz

Although the principles of improvement were discovered early in the 1900’s, they were initially applied in an ad hoc way. Which company started to systemize the application ultimately enabling global use of the improvement approach?

Why did Henry Ford establish the concept of a moving production line in the early 1900’s?

Who improved the flow concept further by focussing on the whole value stream,

seeing waste, building cells and provided enhancing flexibility with no overburden of

staff?

What does PDCA stand for?

Taiichi Ohno is considered to be the father of the Toyota Production System. Which of the following would you associate him with?

Of the 5 Womack and Jones lean principles which principle is relating to “deliver value to meet real customer demand”?

Which of the following concepts is continuous improvement based on?

According to the first principle of lean, who defines value?

We seek improvement through continuously …

The definition of value adding is … any activity that directly contributes to satisfying the needs of a

When looking at processes, what is the typical ration of value adding (VA) steps to non value adding (NVA) steps?

Which of the following are examples of Value Adding steps in a process (this is a multiple answer questions, please tick all Value Adding steps)- 2 points available

Ultimately a fair price should reflect the truism that cost = value add + ________

Please identify the type of value that Kano associates with the following description …

“These can cause disgust at one extreme and delight at the other. For example the speed of check out at a hotel, free wireless or even a mini-bar”

Please identify the type of value that Kano associates with the following description …

“These are the surprises in the process design. For example unexpected features in the room such as sea view or jacuzzi bathroom”

Which statements are true about Basic, Performer and Delighter based on Kano?

Which of the following is used to describe the beat rate at which we should design processes to flow?

Which of the following statements about Zero Defects is correct?

Which of the following best describes value stream thinking?

Who should trigger the ‘pull’ of work through a value stream?

Which option best completes this sentence?

Standard Work is the _________  known way

Which of the quality tools is the following description referring to?

A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.

Which of the quality tools is the following description referring to?

Shows on a bar graph which factors are more significant helping to identify the ‘vital few’.

Which of the quality tools is the following description referring to?

Ishikawa or fishbone chart: Identifies many possible causes for an effect or problem and sorts ideas into useful categories.

Which of following quality tools is the following description referring to?

Graphs used to study how a process changes over time.

Please select the correct answer to fill in the following blank …

A _____  is a natural group of processes linked together to transform an item from one state to another (where people and process come together to create flow)”

What is the target pace of employee involvement for irreversible culture change?

Where should the focus be regarding the true north metrics of Human Development, Quality, Timeliness and Cost?

Which of the following best describes a rapid improvement event?

As a Summary, which of the following sentences (multiple) descibe what you’ve learned?